What is Managed Hosting and Support?

It’s like having your own Australian based IT department to support, host and develop your web site and CRM without the associated costs or risks. DevApp are software developers at heart – We run our own servers and write our own code, so we can take full responsibility to fix issues and deliver quality code using best practice methodologies. Rather than spent huge sums of money up front, you can continuously develop your system as your organisational requirements grow for a fixed monthly cost.

Manage Your Compliance

We can host sensitive and business information under the Australian Privacy Act where your data won't leave Australia. As a rule, we don't disclose your application data to overseas recipients, or allow overseas people to access your your data. We also have insurances generally required by most Australian public sector organisations to meet their partner compliance requirements.

Fixed Price Certainty

Cloud Services can be expensive and don't provide operating cost certainty. Our monthly costs are fixed, so we can delivered everything you need (support, training, development, hosting) for a fixed cost.

Security Updates

Upgrading should not be stressful. DevApp can keep your WordPress, CiviCRM, Joomla and Drupal installations up to date with the latest security patches and new features. As we manage multiple web sites, we develop fixes to common fixes upgrade issues more quickly. We also have the skills to fix any coding issues that result from upgrades.

Automatic Website Exploit Scanning

We routinely scan all accounts for common exploits and hacks, and our systems automatically scan file changes and remove hacks as they occur in realtime.

Hourly Backups

The age old saying is you haven't backed up multiple times to multiple places, you don't have a backup. Alot can happen in an hour. People work anywhere, any time. Our business continuity plan requires that we backup all databases once per hour, and take full daily backups. We also backup each server once per day.

Send Mass Mailouts

We understand people use CiviCRM and other CMS plugins to send legitimate mass mail outs to their customiers. Unlike other hosts, you can send mass mail outs using our servers. Our servers have an excellent spam reputation and we proactively monitor bulk mailouts from our server in real time to keep it that way. This will help you save money by not paying subscriptions with services like Mailchimp when using CiviCRM.

Australian Server, Support and Performance

We manage our own physical servers in Australia, backed by our Australian support team. This allows us to take full control over issues like speed, configuration and performance.

Flexibility

Each plan has a 3 month term. Upgrade and downgrade as your needs change. Go on a higher plan for a block of development, then downgrade your plan to save on costs. You can also use three months of Development hours in a block for a larger piece of Development work.

Agile Software Development

Our Managed Service Plans are designed to deliver our services more quickly and affordably than traditional software development methods like waterfall and paying by the hour. Your organisation can continually adapt to rapid change, whilst maintaining predictable monthly costs.

Managed Hosting and Support Plans

Hosting Only

Organisations that require Hosting with minimal on-going Support and Maintenance
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  • Support, Training and Updates at Standard Hourly Rate
  • 20GB Fast Storage (SSD)
  • 50GB Bandwidth
  • Free Site Migration

Bronze

Organisations that require Support, Training and Updates for a fixed monthly cost.
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  • Free Setup
  • 3 Hours Monthly Support, Training and Updates, with no Development included
  • 30GB Fast Storage (SSD)
  • 75GB Bandwidth
  • Website Monitoring and Outage Response - 9am to 5pm AEST (Mon-Fri)
  • Free Site Migration

Silver

Organisations that require Support, Software Updates, some Development for a fixed monthly cost.
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  • Free Setup
  • 6 Hours Per Month of Training, Support and Updates, with some Development Included
  • 50% of Monthly Support Hours used for Development
  • 50GB Fast Storage (SSD)
  • 100GB Bandwidth
  • Website Monitoring and Outage Response - 9am to 5pm AEST (Mon-Fri)
  • Free Site Migration
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Gold

Organisations that require a higher level of Support, Training and Development (typically for new feature development) for a fixed monthly cost.
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  • Free Setup
  • 12 Hours Per Month of Development, Training, Support and Updates Included
  • 75% of Monthly Support Hours used for Development
  • 75GB Fast Storage (SSD)
  • 200GB Bandwidth
  • Website Monitoring and Outage Response - 9am to 5pm AEST (Mon-Fri)
  • Free Site Migration
  • Site security and data audit once every 6 months
  • Test Environment
  • Service Level Guarantees

Platinum

Organisations that require a higher level of Support, Training and Development (typically for new feature development) for a fixed monthly cost.
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  • Free Setup
  • 20 Hours Per Month of Development, Training, Support and Updates Included
  • 100% of Monthly Support Hours used for Development
  • 100GB Fast Storage (SSD)
  • 400GB Bandwidth
  • Website Monitoring and Outage Response - 24x7
  • Free Site Migration
  • Site security and data audit once every 6 months
  • Test Environment
  • Service Level Guarantees
Mitchell Macaulay

Devapp have been an amazing development partner for Helping Hands. They have revolutionising our CiviCRM system. With great support and professionalism, the team is passionate and are willing to go above and beyond their means to achieve great results for their clients. I liked the flexibility to choose your development package which made it a more cost effective and worthwhile  investment for our not for profit organisation.

Mitchell Macaulay

Helping Hands

Vanessa Vowles

The software is free and the services provided by Devapp are affordable and consistent. We are on a monthly plan and there are no unexpected costs! We now manage our memberships (including renewals), event registrations (reminders, follow-ups), and reporting through CiviCRM and Joomla and this has hugely improved our engagement with our networks and members.

We would highly recommend and endorse both Devapp and CiviCRM. 

Vanessa Vowles

Health Consumers Alliance of South Australia

Prior to using DevApp services, we were hosting with international providers to get similar flexibility in service and support. Moving to DevApp has been easy and provides us with the piece of mind to know that our data is carefully looked after by DevApp team in Australia. The service we have received has been nothing short of excellent.

Ben Knowles

Adventure Works Australia Ltd

Jason Hartcup

I was referred to DevApp by a friend in the industry and after years of difficult encounters with website providers the service I have received has been exceptional. The website is well-designed and stylish and the SEO is very efficient at bringing in consistent leads. Nothing is too much trouble for DevApp who are always personable to deal with and continue to provide excellent value at competitive rates.

Jason Hartcup

Shelf Life